Role

Assist Operations Manager in all Snap-on Credit purchasing functions, payment application and documentation control. Serve as an ‘all around’ supplemental operations coordinator to assist where required for transaction coordinators or other operations department needs.

Duties and Responsibilities

The main duties of the Finance Assistant are listed below, but it is the nature of the job that each activity will have its own range of demands which he/she will be expected to meet.

• Daily processing and distribution of all incoming media; mail, email, faxes etc

• Due diligence for E-Contracts or paper contracts to include purchasing and/or returns for EC, Lease, Subscription or Franchise Finance as needed

• Post payments/NSF’s – both manual (Franchise ECCRs, customer, Court, etc. payments) and electronic (DSS, ACH)

• Posting account adjustments/terminations including working of associated support desks

• Analyse daily overpayments on both UK & EUP database

• Production and distribution of all agreement related mailing including invoicing

• Daily imaging and filing of all agreement related documentation

• Maintenance of customer D/D database and associated support desk

• Banking of customer manual payments/lease deposits

• Maintain various logs as required by management

• Responsive and positive interaction with Franchisees, Sales Manager and end user inquiries regarding payments, account status, and account discrepancies

• Receive and resolve customer complaints, knowing when to pass complaint on to proper management for resolution

• Assist in Phone Loops as needed

• Contract auditing and filing review for other operations department needed

• Responsive and positive interaction with several hundred representatives in the field

• Continually look for RCI opportunities and identify areas for personal development

• The role may require the incumbent to perform any other duties to ensure the efficient running of their department or area

Person Specification

We are looking for someone who:

• Minimum 5 GCSE’s, preferable A-C grade in Mathematics.

• A Levels preferable but not necessary.

• Has basic financial accounting knowledge

• Has excellent computer skills and knowledge including Microsoft Office

• Is a strong written and verbal communication skills

• Is outgoing, positive attitudes and strong interpersonal skills

• Is able to demonstrate strong ability to work independently

• Has excellent organizational skills and the ability to manage multiple tasks 

Core Competencies and Behaviours

In addition to their day to day role, all Snap-on associates must work in an effective way and be able to demonstrate the following competencies which are fundamental to the successful running of their department/business unit:

Adaptability/Flexibility

• Consistently remains open to ideas offered by others; supports and uses ideas to solve problems or address issues

• Achieves desired results in the midst of changes in responsibilities, work processes, timeframes and performance expectations

• Demonstrates openness to new organisational structures, procedures and technology

• Learns and develops new skills or behaviours to adapt to constant changes

Attention to Quality

• Completes tasks with a concern for all the details involved

• Establishes and follows work procedures to achieve a high level of quality, productivity and/or service

• Initiates action to correct problems and notifies others of issues as appropriate

• Prepares deliverables with an eye to the customer and the company, ensuring accuracy and comprehensive outcomes

Communication & Influence

• Communicates effectively, both verbally and nonverbally

• Expresses thoughts clearly, concisely and in a timely manner, both orally and written, fact to face, and through appropriate communication technologies

Continuous Improvement

• Drives out waste through active participation in and the seeking out of opportunities to use problem solving skills and other quality improvement tools

• Grows a culture of customer focus by actively pursuing and ultimately anticipating customer needs

• Helps orient other associates into the continuous improvement culture; how to be agile, quality driven and customer focused

Contributing to Team Success

• Keeps in mind that success is defined by the success of the entire team

• Demonstrates cooperation and collaboration while participating in a group or team

• Establishes and maintains productive working relationships

• Demonstrates a personal commitment, both in thought and in action, to the success of the team

Safety & Working Conditions

• Works safely as a condition of hire and continued employment

• Accepts personal responsibility for safety

• Elevates issues to eliminate or safeguard unsafe acts and conditions

• Believes that work related injuries are preventable and, therefore, unacceptable

Service Excellence

• Establishes and maintains effective relationships with customers at all times

• Consistently shows a passion for getting things done & meeting commitments to others

• Dedicated to meeting the expectations and requirements of internal and external customers

• Gets first hand customer information and uses it for improvements in products and services

• Effectively operates in line with governance guidelines as outlined within corporate Sarbanes Oxley mandates