Customer Service Team Member

At Snap-on Tools we have a fantastic opportunity for a people-oriented customer service professional to join our team as a Customer Service Representative.

As a Customer Service Representative, you will be delivering the highest level of customer service to our customers via various contact points.

Day to day responsibilities will include:

• Managing and maintaining predetermined service levels
• Providing a professional service to franchisees and customers
• Escalating unresolved issues as required
• Processing orders and credits within the internal CS System
• Facilitating direct supplier orders
• Liaising between different departments to ensure desired outcomes and information flow

We are looking for someone who:

• Has previous experience working in Customer Services
• Has excellent interpersonal skills, good telephone manner and a professional approach
• Possesses excellent communication skills, both written and oral
• Has a high level of competency in ICT (email, Word, Excel, PowerPoint)
• Is able to prioritise work, cope with competing deadlines and use initiative in a variety of situations
• Is accurate and pays attention to detail
• Ideally has obtained 5 GCSE’s at grade C or above, or has 2 years Customer Service experience

Why work for Snap-on?

At Snap-on Tools our culture is built on relationships, collaboration and teamwork. You’ll work with good people who have pride in – and passion for – what they do. The Snap-on brand is respected worldwide, thanks to the company’s great employees and award-winning technology, products and services.

We welcome people with curiosity, lots of ideas and the desire to keep on improving.