Customer & Sales Support Advisor

People know Snap-on for the quality of our products, but we know that it is the passion and character of our people that make our company a global leader.

With our diverse talents and deep pride in the Snap-on family of brands, we drive innovation and create value.

We work hard together. We grow together. We are one Snap-on team.

We are currently looking to recruit Customer & Sales Support Advisor to provide sales support and service to Industrial customers and Field Sales staff ensuring business processes and procedures are adhered to.

Main duties will include:

• Answering and returning telephone calls and emails in accordance with company procedures professional and courteous manner, using sound troubleshooting skills, dealing with and resolving customer service demands, escalating issues where required

• Processing purchase orders from UK customers through the various in-house computer systems and customer portals

• Processing sales orders to internal Field Sales staff

• Processing quotations, service orders, inter-company transactions and customer returns

• Resolving customer shipping issues and complaints in accordance with company procedures

• Chasing of backorders

• Allocation of stock to managed sales orders

• Learn how to use database systems and technology to deliver great customer care

• Recognise and respond to sales opportunities appropriately

• Establish, maintain and promote the highest possible standards of customer service.

• Any other duties which you may be asked to complete to ensure the efficient running of the department

We are looking for someone who:

• Has previous experience in a busy Customer Service environment

• Has a proactive mindset, able to route cause scenarios and propose improvement opportunities

• Possesses excellent interpersonal skills, calm approach

• Is an excellent communicator, both written and oral

• Is competent in IT (Email, Word, Excel)

• Has the ability to prioritise work, cope with competing deadlines and use initiative in a variety of situations

• Has an organised and methodical approach to administrative duties.

• Is accurate and pays attention to detail