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Customer Service Team Member

Kettering Office

Job description

At Snap-on Tools we have a fantastic opportunity for a people-oriented customer service professional to join our team as a Customer Service Representative.

As a Customer Service Representative, you will be delivering the highest level of customer service to our customers via various contact points.

Day to day responsibilities will include:

  • Managing and maintaining predetermined service levels
  • Providing a professional service to franchisees and customers
  • Escalating unresolved issues as required
  • Processing orders and credits within the internal CS System
  • Facilitating direct supplier orders
  • Liaising between different departments to ensure desired outcomes and information flow

We are looking for someone who:

  • Has previous experience working in Customer Services
  • Has excellent interpersonal skills, good telephone manner and a professional approach
  • Possesses excellent communication skills, both written and oral
  • Has a high level of competency in ICT (email, Word, Excel, PowerPoint)
  • Is able to prioritise work, cope with competing deadlines and use initiative in a variety of situations
  • Is accurate and pays attention to detail
  • Ideally has obtained 5 GCSE’s at grade C or above, or has 2 years Customer Service experience

Why work for Snap-on?

At Snap-on Tools our culture is built on relationships, collaboration and teamwork. You’ll work with good people who have pride in – and passion for – what they do. The Snap-on brand is respected worldwide, thanks to the company’s great employees and award-winning technology, products and services.

We welcome people with curiosity, lots of ideas and the desire to keep on improving.

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